Packlo
Support
Something not working, or a question about your subscription? The answers below cover most cases. If yours isn't here, email us and we'll help.
Please include your iPhone model and iOS version, and what you were doing when the problem appeared.
My lists aren't on my other iPhone
Sign in with the same account on both phones: Settings › Sign in. Lists made before you signed in stay with your account. Syncing needs an internet connection; the app keeps working offline and catches up when you're back online.
I subscribed, but the app asks me to subscribe again
Open Settings › Restore purchases. Make sure you're signed in to the App Store with the Apple Account that bought the subscription.
How do I cancel or change my subscription?
Subscriptions are managed by Apple: on your iPhone open Settings › [your name] › Subscriptions and choose Packlo. Cancelling stops the next renewal; you keep access until the end of the period you paid for. Refunds are handled by Apple at reportaproblem.apple.com.
Why can't I change my list?
Without an active subscription your trips and lists can be read but not changed. Subscribing, or restoring an earlier purchase, unlocks them again.
The forecast is missing
A day-by-day forecast is only available for trips that start within the next ten days. For trips further away Packlo plans around the usual weather for the season; once your dates are close enough, the forecast appears on the trip.
Bag scan missed something
Scan works best with the bag open, in good light, and items spread out rather than stacked. You can always check an item off by hand.
I'm not getting reminders
Check Settings › Notifications › Packlo on your iPhone, then the reminder switches in Packlo's own Settings.
How do I delete my account?
Settings › Delete account in the app removes your account and everything stored with it. If you have an active subscription, cancel it first in your Apple Account settings; deleting the account doesn't cancel it.